WHAT SHOULD I DO IF I’VE RECEIVED A LETTER BUT THE PERSON HAS NO CONNECTION TO ME?
- If you have received a letter, text, email or visit for someone who no longer lives at your address, please let us know so we can change our records and stop action from proceeding at your property.So we can ensure our client is able to remove your details from their records, please submit evidence that you are the new occupier.Documentation could be a current Council Tax bill in your name, a tenancy agreement, mortgage statement or 2 recent utility bills (dated in the last 3 months).We can then update the details and you will receive no further correspondence from us.
WHO CAN HELP IF I HAVE FINANCIAL OR PERSONAL DIFFICULTIES?
- It’s important that you speak to our Enforcement Agents or Contact Centre Advisors so that we understand your circumstances.We want to help you so please make contact with us so we can talk about your options.If you are experiencing financial or personal difficulties, there are many organisations who can provide independent advice.Please visit our ‘Debt Advice’ page for a list of organisations who may be able to help you.
I’VE RECEIVED A NOTICE OF ENFORCEMENT. WHAT SHOULD I DO?
- The Notice gives you a minimum of seven clear days to either pay your debt, or contact us to discuss it, this is called the Compliance Stage.
WHAT HAPPENS IF I IGNORE THE NOTICE OF ENFORCEMENT LETTER?
- If you don’t pay your debt or contact us to agree an acceptable arrangement during the Compliance Stage, an Enforcement Agent will visit you to seek payment or remove goods. These are called the ‘Enforcement Stage’ and ‘Sale or Disposal Stage’.You will incur further statutory fees if your case progresses to these stages.
WHAT IS A CERTIFICATED ENFORCEMENT AGENT?
- An Enforcement Agent is an individual authorised under s46 of the Tribunals Courts and Enforcement Act 2007. They act on behalf of Local Authorities, Magistrates’ Courts or the High Court, enforcing unpaid council tax and non-domestic rate liability orders, warrants for unpaid penalty charge notices, warrants for unpaid Court fines and writs of control.
WHAT SHOULD I DO IF AN ENFORCEMENT AGENT HAS VISITED MY PROPERTY?
- If you have had a visit from an Enforcement Agent you should speak with them as soon as possible to discuss clearing your debt.If you were not present when the Enforcement Agent visited your property and you have received a letter marked for your attention, you should contact the Enforcement Agent immediately to discuss your case.
AN ENFORCEMENT AGENT HAS VISITED MY ADDRESS AND LEFT A NOTICE OF ATTENDANCE WHILST I WAS OUT. WHAT SHOULD I DO?
- Please contact the Enforcement Agent immediately (contact details are shown on the paperwork) to discuss your options for settling your debt.
DOES AN ENFORCEMENT AGENT HAVE TO CARRY A WARRANT OR A WRIT?
- No, an Enforcement Agent is not required to have possession of an actual warrant at the time of enforcement.
IF I PAY YOUR CLIENT, DO I STILL HAVE TO PAY YOUR FEES?
- Yes, as soon as we were instructed to collect the debt, you became liable for the fees as set out within the Taking Control of Goods (Fees) Regulations 2014.If you pay our client directly, you are still liable for the fees incurred.Action will continue until the total amount is paid in full, including all fees and charges.